Are you legitimate is one of the more common questions we answer, often asked by frustrated visitors who muddled thru the online riff-raff.
Honestly, that’s a very legitimate (pun!) question, as most (nearly all) of the vendors in this space are guilty of being, well, ethically flexible at best.
More about this in a moment.
We also hear “how come you’re not as cheap as the competition? Do you price match?” Well, for one, we’re not operating out of a MailBoxes Etc. post office box. Also, we have an ongoing (and considerable) investment in technology, security, training, HIPAA compliance, legal affairs, and customer support.
So, back to the first question, are we legitimate?
Are you legitimate?
Now, I hear you … but ESAD, anyone can fake those reviews! Sort of true, I suppose, but it would take a lot of effort and violate laws passed by the Federal Trade Commission. All that said, the enthusiastic shopper can reach out to our reviewers and see what’s what.
Here’s a pro-tip from the insiders.
Forget about our “good reviews” and look for bad ones, BBB complaints, or the what-not. You see, with enough motivation, you can fake a good review, but you can’t remove the bad ones.
Also, add more weight to Google and BBB reviews, as they’re really hard to manipulate (tough to take down bad reviews). On the other hand, TrustPilot reviews (for paid members) are very easy to game.
Speaking of which…
Not one bad customer review
You’d think, if we were sketchy, after nearly five years in business, there’d be one bad BBB review, a flaming Yelp comment, or the like.
There are no bad reviews… None.
Real reviews from real people
Our reviews are genuine and not hand-tooled. Real reviews from real people.
In the end, we do everything by the book.